FAQ
1️⃣ What is Ampirra?
Ampirra is a performance-focused e-bike accessory brand. We create clean, reliable, and easy-to-install upgrades designed to improve your ride without unnecessary complexity.
2️⃣ What kind of products do you offer?
We focus on high-quality e-bike accessories, including:
- Lighting kits (headlights, taillights, turn signals)
- Power solutions (step-down converters, wiring kits)
- Clean install components (switches, mounting options)
3️⃣ Are Ampirra products compatible with my e-bike?
Most of our accessories are designed for 72V e-bike systems that step down to 12V for accessories. Compatibility details are listed on each product page. If you're unsure, contact us before ordering.
4️⃣ How difficult is installation?
We design everything to be plug-and-play. Most installs require minimal wiring knowledge and take just a few minutes. We provide clear instructions and support if needed.
5️⃣ Do you offer installation guides or videos?
Yes! Every product includes detailed instructions, and we’re working on video guides for a step-by-step install process.
6️⃣ Where do you ship?
We currently ship within the U.S., with plans to expand internationally. Shipping rates and estimated delivery times are shown at checkout.
7️⃣ How long does shipping take?
- Processing time: 1-3 business days
- Delivery time: 5-7 business days within the U.S. (depending on location)
- Tracking information is provided once your order ships.
8️⃣ What’s your return policy?
We offer a 30-day hassle-free return policy. Products must be unused and in original packaging. If you experience an issue, contact us, and we’ll make it right.
9️⃣ Do your products come with a warranty?
Yes! All Ampirra products include a 1-year warranty against defects. If something isn’t working as expected, reach out, and we’ll take care of it.
🔟 How do I contact Ampirra?
For questions or support, you can reach us at help@ampirra.com or through our contact page.